Automation Uncovered
Real conversations with automation leaders, practitioners, and innovators. No fluff — just practical insight on building intelligent automation programs that last.
All Episodes
SimpliSmart Intern Experience
The Intern Experience with Ivy Cai offers an insider look at the real stories, lessons, and growth that come with internship life, especially since this is her second summer working for SimpliSmart. Features Ivy Cai, a recent graduate of Indiana University, hosted by Ann Gustitus.
August 3, 2026
Women in Tech: Part 2
In Part 2 of this special series, host Ann Gustitus is joined by Senior Automation Engineer Consultant Markika Harris and North Mechanical's Melanie Brown to continue their conversation about women in tech — sharing what it takes to thrive in industries evolving alongside AI and automation.
July 23, 2026
Women in Tech: Part 1
Host Ann Gustitus is joined by Senior Automation Engineer Consultant Markika Harris and North Mechanical's Melanie Brown for a conversation about the experiences of women in technology and the skilled trades — offering practical insights and inspiration for the future of technology.
July 21, 2026
Real Results, Real Impact: A Client Testimonial Featuring Carmel Groom
Host Ann Gustitus speaks with Lara Engelking of Carmel Groom about how intelligent automation transformed their business operations — from manual workflows and bottlenecks to scalable automation solutions that increased efficiency, improved accuracy, and supported long-term digital transformation.
February 12, 2026
How Organizations Can Actually Start Using AI – Practical Steps, Small Wins & Real Examples
CEO Matthew Gustitus welcomes back Darren Ratliff of Zotec to move beyond theory and into action — sharing real-world AI implementations delivering operational value today, from automating administrative tasks to streamlining clinical workflows.
November 14, 2025
AI in Healthcare – The Landscape and Why It Matters
CEO Matthew Gustitus sits down with Darren Ratliff, Director of Strategic Efficiency and Automation at Zotec, for an in-depth exploration of AI's emerging role in healthcare — examining macro trends, early-stage adoption drivers, and the critical risks of implementing these technologies.
November 10, 2025The Intern Experience with Ivy Cai
An insider look at the real stories, lessons, and growth that come with internship life at SimpliSmart, hosted by Trellis Stewart, Business Analyst and Project Manager.
August 5, 2025Why Do Organizations Need Governance for AI? – Part 2
Part 2 of our AI governance series goes deeper into the evolving landscape with Andrea Gaddie Bartlett, CEO/President of UniqueMinds.ai, and Lalit Verma, Chief AI Officer — delivering practical takeaways for shaping AI policy and scaling governance across global teams.
July 11, 2025Why Do Organizations Need Governance for AI? – Part 1
The first installment of our AI governance series — exploring why organizations need structured governance frameworks as AI adoption accelerates, and what the foundational elements of a strong AI policy look like.
July 9, 2025Understanding & Maximizing ROI in Intelligent Automation (Part 2)
In part two of our ROI deep-dive, we explore how to measure automation value beyond cost savings — including employee satisfaction, error reduction, and strategic capacity gains.
December 10, 2024Understanding & Maximizing ROI in Intelligent Automation (Part 1)
How do you build a business case for automation that leadership will actually approve? We break down the ROI framework SimpliSmart uses with every client engagement.
November 25, 2024Transforming IT Operational Support through Automation (Part 2)
Continuing our conversation on IT automation — how organizations are using intelligent automation and AI to handle service desk tickets, patch management, and incident response at scale.
November 22, 2024Transforming IT Operational Support through Automation (Part 1)
IT teams are drowning in repetitive tasks. We explore how intelligent automation is freeing IT professionals to focus on innovation rather than maintenance.
November 8, 2024Optimizing Patient Care & Reducing Costs with Intelligent Automation
A deep dive into how healthcare organizations are using intelligent automation to optimize patient care pathways, reduce operational costs, and free clinical staff to focus on what matters most.
October 14, 2024The Human Side of Healthcare Automation: Lessons from IU Health's Success
What does successful automation look like from the people side? We explore IU Health's automation journey — the change management, staff adoption, and cultural shifts that made their program a lasting success.
September 16, 2024Transforming Patient Care with Automation (Part 2)
Part 2 of our patient care automation series — diving deeper into implementation realities, lessons learned, and how healthcare teams are sustaining automation gains over time.
August 19, 2024Transforming Patient Care with Automation (Part 1)
How are leading healthcare organizations using automation to transform patient care delivery? We explore the use cases, outcomes, and strategic decisions behind successful healthcare automation programs.
August 12, 2024Intern's Journey: Exploring Automation at Digital Workforce Solution
An intern's firsthand account of working inside an automation consultancy — the projects, the learning curve, and the real-world skills gained from hands-on intelligent automation work.
April 22, 2024Automation vs. API: Understanding the Right Tool for the Job
When should you use intelligent automation versus a direct API integration? We break down the key differences, use cases, and decision criteria that help teams choose the right approach for each process.
January 15, 2024What a Technical Solution Architect Looks for in a Process Definition Document
A technical solution architect walks through exactly what makes a great Process Definition Document — the details, structure, and clarity that accelerate automation development and reduce rework.
December 4, 2023Business Process Documentation
Good automation starts with good documentation. We explore why process documentation is the foundation of every successful automation program and how to build documentation practices that scale.
November 13, 2023An Interview with Michelle Demarco, Digital Workforce Solution's New CFO
A conversation with Michelle Demarco on joining Digital Workforce Solution as CFO — her perspective on the financial side of automation investments, measuring ROI, and building the business case for intelligent automation.
August 28, 2023Matt Joins Blue Prism to Discuss Seizing the Automation Opportunity in Healthcare & Life Sciences
SimpliSmart CEO Matt Gustitus joins Blue Prism to discuss the unique automation opportunity in healthcare and life sciences — where the biggest gains are, what's holding organizations back, and how to move forward.
June 5, 2023Setting Short-Term Goals with Automation
Long-term automation vision is important — but short-term wins build momentum and buy-in. We discuss how to set realistic near-term goals that deliver value fast while laying the groundwork for a scalable program.
March 20, 2023Identifying Your Strategic Goals for Automation Implementation
Before you automate anything, you need to know why. We walk through how to identify and align strategic goals for automation implementation — ensuring every bot you build ties back to measurable business outcomes.
March 13, 2023Interview with FortressIQ
Our debut episode — a conversation with FortressIQ on the intersection of process intelligence and intelligent automation, and what it means for organizations just beginning their automation journey.
February 20, 2023Want to talk automation strategy?
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